IT Support Strategies: Four Downloads to Plan with, Assist and Hire IT Professionals

A good IT team requires more than talent and the right tools. These four resources are downloadable and cover the essential elements of a successful support strategy.

There are two types IT support rooms: ones that function and ones that don’t. It is easy to fall into this category, especially if your IT support team doesn’t plan well, don’t have the right resources, or hire the right people. 

These four TechRepublic Premium files will help you achieve that. They can help you hire for IT support roles, help team members find support resources, and help you structure your IT team in an easy, visible way. 

If you want to go beyond the entry level IT support team, then you need to be able to administer Linux systems. It can be hard to find the right source for Linux help if you aren’t familiar with open-source software. This download will help. It contains links to sites that Linux administrators should be familiar with. As anyone who has worked in IT will tell you, knowing where to find it is as important than knowing it. 

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Anybody who has worked in managed service IT will know the importance of service level agreements. However, SLAs are equally important for IT departments within an organization as they are for contractors. This SLA template can be used internally and clearly defines the roles and responsibilities that each IT department has. Other parts of the SLA for internal use include equipment upgrade rules and response deadlines. An acknowledgement is included so that employees can confirm they have read and understood it. 

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In my early 20s, I was an IT professional. I learned a lot about people and how they work together. Being a great help desk requires more than just having skilled technicians. This guide will show you how to distinguish a good candidate from a bad one.

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The application support engineer is what a help desk technician does for hardware support. The app support team should be made up of the same people as the help desk technician. With the cloud-native, everything-as-a-service future that appears on our horizon, a good app support team is going to be essential. 

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